Help

How can I contact you?

You can reach us anytime at [email protected] or call +1 (905) 514-4441 during business hours.

Do you offer wholesale or bulk gift orders?

Yes, we do! Please contact [email protected] for wholesale or corporate gift inquiries.

Do you have a physical store?

Currently, Comely Store is online-only. We’ll announce any future retail locations via our website and social media.

Is my information safe?

Yes, your privacy and security are our priority. All transactions are encrypted and processed securely.

What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, Amex), apple Pay, and Google Payments.

How do I start a return or exchange?

Email us at [email protected] with your order number and reason for return. We’ll guide you through the next steps.

What is your return policy?

We accept returns within 14 days of delivery for most unused and unopened items. Some products (like perfumes or earrings) are non-returnable for hygiene reasons.

Can I request gift wrapping or a personalized note?

Absolutely! During checkout, you can choose gift wrap and add a personalized message.

Do you offer handmade or custom jewelry?

Our jewelry is crafted from high-quality, gold-like materials that are durable and tarnish-resistant. Check the product description or contact us for special requests.

Are your perfumes authentic?

Our perfumes are crafted to closely match the original designer scents using premium-grade international fragrance oils.

How can I track my order?

Once your order ships, you’ll receive a tracking number by email. You can also log into your account to check order status.

How much is shipping?

Shipping fees vary based on your location and order value.

Still have questions?

Can’t find the answer you’re looking or? Please chat to our friendly team.